Latest News & Events

Zawawi Trading Company Wins 2018 Best Customer Experience Award

Offering ‘The Best or Nothing’
Zawawi Trading Company Wins 2018 Best
Customer Experience Award

07March2019 - Best CX AwardMuscat – Leading the industry through its commitment to superior customer service, Zawawi Trading Company (ZTC) was presented the ‘2018 Best Customer Experience Award’ by Mercedes-Benz Cars Middle East. Awarded during the Regional Marketing and Sales Conference in Dubai, the accolade further showcases Mercedes-Benz Oman’s dedication to ensuring that customers receive the ‘the best or nothing’ at every turn.

“At Mercedes-Benz Oman, creating superior customer experiences is more than just explaining features or selling a car; it is a relationship that we build on with our customers throughout the lifetime of ownership,” said Lawrence Good, Mercedes-Benz Oman CEO. “Over the recent few years, we have examined the way we operate and made significant changes in order to ensure that we were ultimately serving customers better. So much that no matter where a customer is in their journey, we are here to serve them before, during and after they leave our showroom.”

With an iconic reputation to deliver the highest standards, people choose Mercedes-Benz because it continues to exceed customer expectations every step of the way. A Mercedes-Benz vehicle is engineered like no other car in the world and its staff remain committed to ensuring that each and every interaction with the Mercedes-Benz brand is a superior one.

Good added, “A customer’s experience begins when they first walk through the showroom doors and that is just the beginning. Throughout the lifetime ownership of their vehicle, we exhaust all means to provide exceptional experiences for every customer. From sales, handover, call center to after sales care and everything in between, our customers are the motivation behind every decision made and remain at the heart of all that we do.”