Zawawi Trading Company
From humble beginnings in 1972, dealing in gas cookers, typewriters, air-conditioners, Zawawi is now one of the leading multi-faceted companies in Oman holding exclusive trading licenses for some of the world’s most renowned companies. This sums up the commendable growth route of Zawawi Trading Company LLC (ZTC) over the past 40 years. With the acquisition of Daimler AG (erstwhile Mercedes-Benz) agency towards the end of 1972, ZTC has since formed one of the strongest and most trustworthy business relationships in Oman.
Over the years the company has grown from strength to strength and today, as the exclusive distributor for the entire range of Mercedes-Benz cars and commercial vehicles in Oman, it is one of the largest automotive dealers and market leaders in the executive and luxury car segment in the Sultanate of Oman.
ZTC currently operates Mercedes-Benz showrooms in Muscat and Salalah as well as a commercial vehicles aftersales facilities in Sohar and Haima to provide prompt and expert services to Mercedes-Benz owners.
New car sales - The showroom
The Mercedes-Benz showroom is a true landmark in the automotive trade in the Sultanate, combining high quality standards set by Mercedes-Benz with the traditional Omani building design philosophy. The Muscat showroom recently underwent a complete redesign which was unveiled in 2012. The facelift includes a new extended passenger car showroom and customer area, dedicated pre-owned ProvenExclusivity area and an air conditioned passenger car Active Service Bay with revamped integrated reception area. The Active Service Bay allows ZTC customers to look on in total comfort as their vehicles undergo world class servicing by Mercedes-Benz certified technicians.
The showroom also has a dedicated AMG space and a customer lounge with Mercedes-Benz lifestyle accessories on display. Above all, the redesigned Zawawi Muscat showroom provides customers with friendly, unobstructed surroundings to allow for ease of movement and also maximum flexibility in arranging the cars on consumer display.
We look forward to welcoming you!
ZTC also offers a wide range of certified pre-owned Mercedes-Benz cars under its ProvenExclusivity Program.
All cars undergo a thorough quality check by certified Mercedes-Benz technicians before they are offered for sale in order to consistently deliver the highest standards of quality and safety to our customers.
After sales service
ZTC’s Mercedes-Benz Service Centre provides customers with premium service for Mercedes-Benz passenger cars and commercial vehicles. Most of the technicians, supervisors and customer-attending staff have received training from Mercedes-Benz - either in-house, at the Regional Centre in U.A.E., or at the factory in Germany.
The workshop has state-of-the-art facilities to match the product requirements. This includes site assistance for customers, courtesy car scheme, mobile workshop for on-the-spot attention, servicing at the customer's location for major fleet owners, drop-off service to customers leaving their vehicles at the workshop, as well as free technical inspection and repair estimates if the jobs are carried out at the workshop.
The whole experience of car servicing at Zawawi has been raised to set a whole new standard at the recently upgraded Muscat showroom and the Active Bay Service Area offers customers a unique aftersales facility. Mercedes-Benz owners can enjoy their favourite coffee from the premium coffee bar located in the reception and keep an eye out for their car while it’s being serviced by Zawawi’s qualified technicians. Car servicing is now a pleasure and no longer a chore!
On the commercial vehicle side of the after sales business, October 2013 saw ZTC proudly announce the opening of its state of the art new service facility, bringing prompt, expert maintenance to Mercedes-Benz commercial vehicle owners in Haima and its locale. In addition, a mobile workshop will bring peace of mind to customers within a 150 km radius of Haima including Muhuth and Duqum.
With the arrival of the newly introduced Freightliner and WesternStar commercial vehicle products in Oman, the new Zawawi Trading Company Haima Facility is well placed and fully prepared to continue to offer the highest levels of service to customers, including servicing of multi brand products with a big advantage for private and fleet customers who will be using the transit route through Haima.
Spare Parts Division
Supplies a complete range of genuine parts for Mercedes-Benz, Maybach and SLR passenger cars, commercial vehicles, industrial engines and buses.
Apart from spare parts, the division also provides various Mercedes-Benz lifestyle accessories and specialiZed equipment, ensuring that customers are provided with the finest auto parts and accessories.
Only genuine branded parts are 100% safe and precisely engineered for Mercedes-Benz vehicles. Mercedes-Benz invests heavily into the tooling and equipment needed to produce the replacement parts for all Mercedes-Benz vehicles. Fake parts will not last as long as their original counterparts and can cause serious damage to the vehicle, resulting in the much higher end cost. Therefore, only genuine Mercedes-Benz parts, designed and tested by the manufacturer, can be found at Zawawi Trading Company.
Mercedes-Benz genuine parts and accessories offer you:
- Long-term value and durability
- Manufacturer’s warranty
- Peace of mind
- Safety for all vehicle occupants
With one of the most popular truck ranges available for sale in Europe and the Middle East, the Mercedes-Benz range of trucks has always epitomized the level of quality associated with a premium auto manufacture.
Covering the complete range of commercial vehicles offered from the Daimler organization, at ZTC we are proud to offer transport solutions for any company requirement. From Viano MPV units, through the mid-range Atego, to the heavy truck models of the multiple award-winning Actros range, you can be assured that Mercedes-Benz has the right vehicle for the job.
In addition to the standard range of commercial vehicles, ZTC also offers a complete range of specialist vehicles specifically designed to offer unbeatable performance in a wide range of challenging environments. The Unimog and Zetros range of all-wheel drive trucks offer viable transport solutions in the harshest of conditions.
Bus products are also offered to the Oman market, with high quality European coaches being offered from EvoBus and a local Middle East option in the form of MCV buses from Egypt (built under license from Mercedes-Benz).
With the introduction of the Freightliner product from the USA, Zawawi Trading is now in a position to offer one of the most economical and cost effective vehicles within the mid to heavy range. The versatility of the chassis allows a multitude of options to be built onto this Mercedes-powered vehicle.
When talking about heavy trucks, Zawawi Trading comes into its own, with the pre-eminent Actros chassis from Mercedes-Benz. A multi award-winning chassis, the Actros epitomizes the solid work performance of a German built product. In addition, and introduced to Oman for the first time in 2012, the Western Star range of vehicles offers the highest payload and productivity of any heavy truck in the market today.
With an extensive range of vehicles, class leading aftersales and a customer orientated outlook, Zawawi Trading is the no.1 choice for all your commercial vehicle needs. With two current dealership locations in Muscat &Salalah, a new state of the art facility in Haima and a new CV After Sales facility planned to open towards the end of 2013, ZTC are comfortably able to offer a wide range of After Sales services to both fleet and retail operators alike.