Emergency "Service 24h"

Get on-call help when you need it.

In the event of a technical breakdown or starting problems en route, Mercedes-Benz Service24h is there to help you. Our Service hotline will respond to your call and arrange for rapid, professional assistance. On 365 days of the year, 7 days a week and 24 hours a day, our Service24h will quickly be on its way to you. A breakdown can often be repaired right on the spot, but where this is not possible, we will make sure that your vehicle is taken to the nearest Mercedes-Benz Authorised workshop and assist in arranging alternative transportation for you.

Get on-call help when you need it

With Mercedes-Benz Service 24h you can count on these services:

  • Individual assistance in emergencies
  • Advice and diagnosis
  • Organizing help
  • Control and coordination
  • Qualified specialists


24hr Service Phone Numbers Directory

  • Country 24h Service
  • Abu Dhabi, U.A.E. 800-66333
  • Dubai, U.A.E. 800-66374
  • Bahrain +973-39-685557
  • Cairo, Egypt+20-122-4-500-500
  • Alaxandria , Egypt +20-122-316-7777
  • German Auto Service, Egypt+16688
  • Giza, Egypt+20-12-444-0-444
  • Jordan +962-799-822202
  • Kuwait +965-1887 888
  • LebanonPC: +961-70-190190 CV: +961-71-800810
  • Oman +968-99-351115
  • Pakistan +922-1-2313143
  • QatarPC:+974-555-37517 CV:+974-5584 0930   
  • Saudi Arabia, JACO 800-897-3974
  • Syria +963-99-1117570
  • Iraq +964-750-570 4959

Service 24h: An accident – what now?

Step 1:
Put on fluorescent jacket, secure the accident site.
Step 2:
Report the emergency to rescue services or the police.
Step 3:
Enter the accident data in accident log.
Step 4:
Take photos of the vehicles involved in the accident and of the accident site.
Step 5:
Phone the Mercedes-Benz service hotline in your country, describe the damage and have your vehicle papers ready. The Mercedes-Benz AccidentAssist arranges the transport of your vehicle to the nearest Mercedes-Benz service outlet, takes care of getting you back on the road and discusses the settlement of claims with your insurance.